ServiceNow Field Service Management (FSM) – Paris Practice Test

What happens when a task route cannot be optimized?

Task route cannot be optimized Route recalculated and dispatched Task is assigned manually Task is canceled

Correct Answer:

Task route cannot be optimized

Explanation:

When the optimization engine can’t find a feasible improvement, it can’t produce a better route for the tasks. In such a case, the system leaves the current route as is and doesn’t push a new, optimized plan. That’s why the outcome described is that the task route cannot be optimized—the route remains unchanged because no better arrangement could be found within the given constraints. The other options imply actions that only occur if optimization succeeds or if an intervention is triggered separately (like a manual assignment or cancellation). Recalculating and dispatching would be a result of a successful optimization, manual assignment isn’t automatic just because optimization isn’t possible, and cancellation is not the standard response to an unoptimizable route.

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