What is a service in the context of ISO/IEC 20000?

PECB Practice Test & Exam Prep

Question Number 5

Any internal IT process A means of delivering value to the customer by facilitating outcomes the customer wants to achieve A piece of hardware sold by the provider A fixed-fee subscription product

✔ Correct Answer:

A means of delivering value to the customer by facilitating outcomes the customer wants to achieve

PECB Practice Test & Exam Prep

Question Number 5

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