PECB Practice Test & Exam Prep

What is a service in the context of ISO/IEC 20000?

Any internal IT process A means of delivering value to the customer by facilitating outcomes the customer wants to achieve A piece of hardware sold by the provider A fixed-fee subscription product

Correct Answer:

A means of delivering value to the customer by facilitating outcomes the customer wants to achieve

Access more questions from this quiz

Continue to PECB Practice Test & Exam Prep for more practice questions and the full quiz experience.

Access More Questions