ENADE Marketing Practice Questions - ENADE Tecnologia Em Marketing - Exame Nacional De Desempenho Dos Estudantes Exam

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A Brazilian consumer purchases a smartphone through an online e-commerce app. Upon receiving the delivered package at home, the consumer decides to return the product simply because they changed their mind, even though the device is completely intact and functional. Under Article 49 of the Consumer Defense Code (CDC), what is the consumer's right?

The consumer has zero return rights because the product is not defective. The consumer can exercise the Right of Repentance (Direito de Arrependimento) within 7 calendar days of receipt, receiving an immediate, full refund of all amounts paid, including shipping costs. The consumer must pay a 50% restocking penalty to the seller. The consumer can only exchange the device for a store credit voucher valid for 24 hours.

Correct Answer:

The consumer can exercise the Right of Repentance (Direito de Arrependimento) within 7 calendar days of receipt, receiving an immediate, full refund of all amounts paid, including shipping costs.

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