ITIL 4 SCM Practice Questions - ITIL 4 Practitioner Service Configuration Management Exam

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A service desk manager wants a one-sentence statement of the purpose of the ITIL 4 service configuration management practice to put in onboarding material. Which statement is correct?

Ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed Maximize the financial value of IT assets over their full lifecycle from acquisition through disposal Restore normal service operation as quickly as possible after an incident occurs Authorize and control changes to live services so that risks to value are minimized

Correct Answer:

Ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed

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