ITIL 4 SCM Practice Questions - ITIL 4 Practitioner Service Configuration Management Exam - ITIL 4 SCM Practice Questions - ITIL 4 Practitioner Service Configuration Management Exam

Question 1

A service desk manager wants a one-sentence statement of the purpose of the ITIL 4 service configuration management practice to put in onboarding material. Which statement is correct?

Ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed Maximize the financial value of IT assets over their full lifecycle from acquisition through disposal Restore normal service operation as quickly as possible after an incident occurs Authorize and control changes to live services so that risks to value are minimized

Correct Answer:

Ensure that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where it is needed

Question 2

An analyst is asked to define a configuration item (CI) for a new service catalog entry. Which definition aligns with ITIL 4?

Any component that needs to be managed in order to deliver an IT service Any item that has financial value greater than the organization's capitalization threshold Only hardware items that can be physically inventoried using a barcode scanner Any record stored in the CMDB regardless of whether it supports a service

Correct Answer:

Any component that needs to be managed in order to deliver an IT service

Question 3

A configuration manager is explaining the difference between a CMDB and a CMS to new staff. Which statement correctly distinguishes them?

A CMDB is a storage repository for CI data; a CMS is a federated set of databases providing a holistic view, which may include multiple CMDBs A CMDB and a CMS are different names for the same database A CMS only stores software licenses while a CMDB stores hardware records A CMS is a subset of a single CMDB used for reporting purposes

Correct Answer:

A CMDB is a storage repository for CI data; a CMS is a federated set of databases providing a holistic view, which may include multiple CMDBs

Question 4

A release manager needs a secure location to store the authorized versions of all software media before deployment. Which configuration concept describes this?

Definitive Media Library (DML) Configuration Management Database (CMDB) Service Knowledge Management System (SKMS) Software Bill of Materials (SBOM)

Correct Answer:

Definitive Media Library (DML)

Question 5

Before a major upgrade, a configuration manager captures the current state of all related CIs so the team can roll back or audit changes later. What is this snapshot called?

Configuration baseline CMDB federation Discovery agent record Change schedule entry

Correct Answer:

Configuration baseline

Question 1

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About this Exam

Prepare with the ITIL 4 SCM Practice Questions - ITIL 4 Practitioner Service Configuration Management Exam practice quiz. This question bank includes 100 questions covering configuration, cmdb, manager, service, and wants. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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ITIL 4 SCM Practice Questions - ITIL 4 Practitioner Service Configuration Management Exam

This practice set contains 100 questions from the matching question bank and focuses on configuration, cmdb, manager, service, and wants. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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ITIL 4 SCM Practice Questions - ITIL 4 Practitioner Service Configuration Management Exam

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