ISO 20000 Foundation Practice Questions - PECB EXIN ISO IEC 20000 Foundation Exam

What is a service in the context of ISO/IEC 20000?

Any internal IT process A means of delivering value to the customer by facilitating outcomes the customer wants to achieve A piece of hardware sold by the provider A fixed-fee subscription product

Correct Answer:

A means of delivering value to the customer by facilitating outcomes the customer wants to achieve

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