Question 1
What does the acronym SMS stand for in ISO/IEC 20000-1:2018?
Correct Answer:
Service Management System
Question 2
Which part of the ISO/IEC 20000 family contains the auditable requirements for a Service Management System?
Correct Answer:
ISO/IEC 20000-1
Question 3
Which ISO/IEC 20000 part defines the concepts and vocabulary used across the standard family?
Correct Answer:
ISO/IEC 20000-10
Question 4
What is the current version of ISO/IEC 20000-1?
Correct Answer:
ISO/IEC 20000-1:2018
Question 5
What is a service in the context of ISO/IEC 20000?
Correct Answer:
A means of delivering value to the customer by facilitating outcomes the customer wants to achieve
Question 1
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About this Exam

Prepare with the ISO 20000 Foundation Practice Questions - PECB EXIN ISO IEC 20000 Foundation Exam practice quiz. This question bank includes 100 questions covering management, service, clause, stand, and objective. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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ISO 20000 Foundation Practice Questions - PECB EXIN ISO IEC 20000 Foundation Exam

This practice set contains 100 questions from the matching question bank and focuses on management, service, clause, stand, and objective. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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