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E&O Nieuwe Stijl VMBO KB Practice Questions - Netherlands VMBO KB Economie En Ondernemen Nieuwe Stijl - CSPE Exam

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During a sales conversation (verkoopgesprek) in a retail store, the sales assistant greets the customer and immediately asks open-ended questions about what the customer is looking for. Which phase of the verkoopgesprek is this?
Correct Answer:
Behoeftebepaling

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