SERVICENOW CSA
PRACTICE TEST 2026 60
QUESTIONS COMPLETE
Question 1: In Next Experience Uni�ed Navigation, which menu is intended to show the application menu items and modules a user is allowed to access?
Choices:
1) History menu 2) Noti�cations menu 3) Favorites menu 4) All menu
Correct Answer: All menu
Explanation: The All menu lists the application menu items and modules available to the signed-in user. What appears is a�ected by access and administrator con�guration.Page 1
Question 2: A company has a production ServiceNow environment and a separate
non-production environment for testing. What does each environment represent?
Choices:
1) A unique application module 2) A separate table extension 3) A distinct ServiceNow instance 4) A dedicated update set
Correct Answer: A distinct ServiceNow instance
Explanation: A ServiceNow instance is a distinct environment with its own data and con�guration. Organizations commonly use separate instances for development, testing, and production activities.
Question 3: An employee can open the Self-Service area but cannot see an
administration module that another employee can see. What is the most likely reason?
Choices:
1) Module visibility is controlled by user access such as roles 2) The hidden module has no records 3) The employee has too many favorites 4) The employee is using a di�erent browser
Correct Answer: Module visibility is controlled by user access such as roles
Explanation: Applications and modules shown to a user depend on access controls such as assigned roles and administrator con�guration. Di�erent users can therefore see di�erent navigation options in the same instance.Page 2
Question 4: Which Next Experience feature is designed to search across the instance for relevant records and information rather than only �ltering navigation modules?
Choices:
1) Update Set picker 2) History 3) Application scope selector 4) Global Search
Correct Answer: Global Search
Explanation: Global Search searches across the instance for relevant information. The navigation �lter is primarily used to locate applications and modules.Question 5: An administrator needs to add a ServiceNow capability that is delivered as an installable application or plugin. Where should the administrator begin?
Choices:
1) System Applications and the available applications list 2) System Import Sets 3) Visual Task Boards 4) My Work
Correct Answer: System Applications and the available applications list
Explanation: Installable applications and plugins are managed from the System Applications area, where administrators can �nd and install available applications or plugins.Page 3