CERTIFIED TRAVEL
ASSOCIATE CTA PRACTICE
Question 1: A client asks a travel advisor to recommend between two comparable
resorts. One resort pays the advisor a signi�cantly higher bonus commission. What is the most ethical approach?
Choices:
1) Recommend the higher-commission resort without mentioning the incentive 2) Recommend the option that best �ts the client's stated needs and disclose material incentives when relevant 3) Refuse to recommend either resort because commissions create an automatic con�ict 4) Choose whichever resort has the most aggressive sales promotion Correct Answer: Recommend the option that best �ts the client's stated needs and disclose material incentives when relevant Explanation: A professional advisor should put the client's interests and stated needs �rst. A material incentive that could a�ect objectivity should be handled transparently rather than allowed to drive the recommendation.Page 1
Question 2: A traveler emails passport details and a credit-card authorization form to an advisor. Which practice best supports professional con�dentiality?
Choices:
1) Forward the documents to all agency sta� so someone is always available 2) Store the documents only in approved secure systems and limit access to personnel who need them 3) Print several copies and keep one at each workstation 4) Save the �les inde�nitely in a personal email account Correct Answer: Store the documents only in approved secure systems and limit access to personnel who need them Explanation: Sensitive client information should be protected with appropriate security controls and access limited to people with a legitimate business need. Broad sharing and unnecessary retention increase privacy and fraud risk.Question 3: An advisor discovers after ticketing that a supplier description used in the sales conversation contained a material error about a hotel's included amenities. What should the advisor do �rst?
Choices:
1) Wait to see whether the client notices the di�erence 2) Delete the original sales notes 3) Promptly inform the client, verify the correct facts, and work toward an appropriate remedy 4) Tell the client that supplier errors are never the advisor's responsibility Correct Answer: Promptly inform the client, verify the correct facts, and work toward an appropriate remedy Page 2
Explanation: Professional conduct requires prompt correction of material misinformation. The advisor should verify the facts, communicate transparently, and help resolve the impact rather than conceal the problem.Question 4: Which opening is most e�ective for a con�rmation email sent after a client approves an itinerary?
Choices:
1) Per our numerous prior communications, please be advised that various arrangements have now been actioned 2) Your trip is con�rmed. Below are the booked services, key deadlines, and items that still require your attention 3) Hi. Stu� is booked. Read everything carefully 4) I am writing this email in order to inform you regarding the fact that your trip has been con�rmed Correct Answer: Your trip is con�rmed. Below are the booked services, key deadlines, and items that still require your attention Explanation: E�ective business writing is clear, concise, professional, and action-oriented. The second option immediately states the status and tells the client what information follows.Question 5: A travel advisor must ask a client to send missing legal names exactly as shown on passports. Which subject line is most useful?
Choices:
1) Important 2) Travel
3) Action Required: Passport Names Needed by 3 PM Friday
4) Hello from Your Travel Advisor Page 3