Register
Question 1
DUR is the Drug Utilization Review. What does it signify?
Correct Answer:
Drug Utilization Review: A patient drug usage problem is found.
Explanation:
Drug Utilization Review is a process that examines how a patient is taking medications to catch safety and appropriateness issues. When a DUR alert appears during dispensing, it signals that a potential problem with the patient’s drug usage has been identified—things like possible drug interactions, duplications, inappropriate dosing, allergies, or contraindications. This prompts the pharmacist to review the case and intervene if needed to keep the patient safe. That’s why the statement is best: it specifically describes DUR as indicating a patient drug usage problem found through the review process. The other options describe different ideas (such as simply logging usage, a generic report, or a nonstandard term) and don’t capture the core purpose of Drug Utilization Review.
Question 2
Which statements are true about Schedule II controlled substance prescriptions?
Correct Answer:
They can be handwritten or computer generated but must be signed in ink; no allowable refills; BD, FL name and address must be on the script before scanning; check central profile for last fill and brand/generic; if too early for a refill, inform patient and do not dispense; double count pills and initials on the bottle and label the back of the script after filling.
Explanation:
Schedule II prescriptions are tightly regulated because these substances have a high potential for abuse. They must be written or computer-generated but require a signature in ink, and they have no allowable refills. The script must include the patient’s name and address and the prescriber’s information, and it should be scanned only after confirming these details. Before dispensing, you must check the central profile to verify the last fill and whether the medication should be given as brand or generic, and if it’s too early for a refill, you inform the patient and do not dispense. After filling, you double-count the pills, place your initials on the bottle, and label the back of the script. These steps collectively ensure proper authorization, tracking, and safety.
Question 3
When a patient picks up, which card should you ask for to apply Walgreens loyalty discounts?
Correct Answer:
Rewards card
Explanation:
Loyalty savings come from the Walgreens Rewards program, so the card that links a patient’s rewards account is what should be scanned to apply those discounts. The Rewards card ties the purchase to the customer’s saved benefits, letting the system automatically apply the loyalty discounts at checkout. An ID like a driver’s license is used to verify identity or age in certain situations, not to trigger savings. An insurance card is for third-party prescription coverage, not for store-wide discounts. A credit card is just for payment and doesn’t activate loyalty benefits. If the patient can’t find the physical card, you can try the linked phone number or a digital version, but scanning the Rewards card is the most reliable way to apply discounts.
Question 4
What is the purpose of offering a callback in wait-time discussions?
Correct Answer:
To reduce caller frustration and provide alternative contact times.
Explanation:
Offering a callback during wait-time discussions centers on giving the caller control over when they’re served and reducing their frustration by not forcing them to stay on hold. When you propose a callback, you acknowledge their time, set a clear expectation for when they’ll be contacted, and ensure the issue can be addressed without making them wait on the line. This approach improves the customer experience by turning a long wait into a manageable option they can choose. The other ideas don’t fit because simply escalating to another department doesn’t fix the wait experience, avoiding the issue isn’t helpful, and delaying without reason undermines service goals.
Question 5
Which statement describes the MULT exception?
Correct Answer:
More than one exception is attached to a prescription
Explanation:
The MULT exception means there are multiple override reasons attached to the same prescription. In Intercom Plus, exceptions explain why a prescription doesn’t meet the usual coverage or dispensing rules and may require special handling. When you see MULT, you know more than one exception is active, so you should review all of them together to determine the required action—whether that’s seeking approval, contacting the prescriber, or considering alternative therapy. A single exception would indicate only one override reason, while no exceptions means the prescription fits standard rules. A prior authorization is one type of exception, but MULT specifically flags that there are several exceptions at once.
Question 1
Exam overview

About this Exam

Prepare with the Walgreens Intercom Plus Information Practice Exam practice quiz. This question bank includes 10 questions covering prescription, patient, context, walgreens, and intercom. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

More details

Additional Information

Walgreens Intercom Plus Information Practice Exam

This practice set contains 10 questions from the matching question bank and focuses on prescription, patient, context, walgreens, and intercom. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

Quiz information

Frequently Asked Questions

The complete question count is available after full access is unlocked.
No fixed duration is currently configured for this quiz.
Question explanations are included where they are available in the quiz content, helping you review the reasoning after answering.
Yes. You can retake the practice test again as you continue studying during your available access period.
After your access is confirmed, you can continue into the complete practice exam from this quiz flow.
Unless explicitly stated otherwise, this page provides independent practice material for study and exam preparation and is not the official examination itself.
Keep studying

Related Questions

Certified Professional in Healthcare Information and Management Systems (CPHIMS) Practice Exam

0 min

Certified in Risk and Information Systems Control (CRISC) Practice Test

0 min

Certified Release of Information Specialist (CRIS) Certification Practice Test

0 min

Arizona Surplus Lines Practice Exam

0 min

CIPT (Certified Information Privacy Technologist) Practice

0 min

CISSP Domain 2 – Information Risk Management Practice Test

0 min