Question 1
What must clients be informed about when engaging with a licensed alarm systems company?
Correct Answer:
The client is entitled to a written contract for services
Explanation:
Clients must be informed that they are entitled to a written contract for services when engaging with a licensed alarm systems company because this is a fundamental consumer protection measure. A written contract ensures that both parties have a clear understanding of the terms of service, obligations, and expectations. It outlines critical components such as the specific services provided, the duration of the agreement, payment arrangements, responsibilities for monitoring and maintenance, and conditions for termination. This transparency helps prevent misunderstandings and disputes, making it a vital aspect of the client-service provider relationship in the alarm systems industry. While aspects such as service fees, promotional offers, and company history are important, they do not carry the same weight as the necessity for a written contract. Without a contract, clients may find it challenging to enforce their rights or seek redress in case of issues. Therefore, the requirement for a written contract stands out as a key element in protecting clients when they contract with alarm systems companies.
Question 2
Under Texas Occupation Code CH. 53.021(e), which of the following is NOT an exception to the authority to revoke, suspend, or deny a license?
Correct Answer:
Transport services
Explanation:
The rationale for identifying transport services as not being an exception to the authority to revoke, suspend, or deny a license under Texas Occupation Code CH. 53.021(e) revolves around the nature of the activities encompassed by this chapter. The Texas Occupation Code establishes specific exceptions for law enforcement services, public health services, and financial services in a regulated industry. These sectors are deemed to have a significant public interest and are closely regulated due to their critical role in maintaining societal safety, health, and economic stability. Transport services, on the other hand, do not fall within the designated exceptions outlined in this chapter. While transport services are important, they are not considered essential in the same regulatory context as the other sectors mentioned. Thus, individuals or entities engaged in transport services do not enjoy the same level of protection against the revocation, suspension, or denial of their licenses as those engaged in the protected sectors. Understanding these distinctions in the legal framework helps clarify the regulatory scope and the importance of compliance within the defined exceptions.
Question 3
What must be included in the board's complaint resolution procedures?
Correct Answer:
Information about parties to the complaint and its resolution
Explanation:
The identification and inclusion of information about the parties to the complaint and its resolution in the board's complaint resolution procedures is essential for ensuring transparency and accountability. This information helps to clarify the context of the complaint, establishes who is involved in the dispute, and provides insight into how the resolution was reached. By outlining the particulars of the complaint, the procedures facilitate better understanding and allow for the evaluation of the handling process, which can be important for all parties involved. In contrast, having simply the results without details fails to provide the necessary context that could lead to better practices in the future or help other stakeholders understand the nature of the issues faced. Confidentiality agreements, while important for protecting sensitive information, do not address the need for clarity and accountability in the resolution process. Similarly, a list of prohibited actions for service providers is relevant to set expectations and rules but does not facilitate the understanding of how specific complaints are managed and resolved.
Question 4
Which statement is true about a license holder's responsibility towards false reporting?
Correct Answer:
They must always report information accurately
Explanation:
A license holder has a fundamental responsibility to maintain accuracy and integrity in their reporting, which is why the requirement to always report information accurately is critical. This responsibility ensures that any information communicated to law enforcement or relevant stakeholders is based on facts rather than assumptions or inaccuracies. Reporting accurate information helps maintain the reliability of the security industry and builds trust with the public and law enforcement agencies. Inaccurate reports can lead to unnecessary investigations, resource misallocation, or even legal repercussions for the individual or agency involved. The commitment to accurate reporting aligns with ethical standards and legal obligations imposed on security professionals. It emphasizes the importance of thorough investigation and verification before making notifications about suspicious activity. This principle enhances the effectiveness of public safety measures and allows security personnel to fulfill their role responsibly.
Question 5
A courier company under Texas law is defined by its need to transport what?
Correct Answer:
Items that require expeditious delivery under armed guard
Explanation:
In Texas law, a courier company is defined primarily by its role in the transportation of items that require rapid delivery and often necessitate the use of an armed guard for security. This definition emphasizes the nature of the goods being transported, which may include valuable or sensitive items that could be at risk if not adequately protected. The stipulation for using an armed guard signifies the heightened level of security associated with certain deliveries, especially when transporting items of significant value or those that could potentially attract criminal attention. This requirement ensures that the courier service is prepared to handle the risks involved in transporting such items safely and securely. Option B accurately reflects the legal framework governing courier companies in Texas, focusing on the necessity for both expedient and secure transport of items, setting it apart from other transportation services that might not require the same level of oversight or protection. In contrast, the other options either describe items that do not typically necessitate the same level of security or refer to situations not aligned with the legal definition of a courier service under Texas law.
Question 1
Exam overview

About this Exam

The Texas DPS Private Security Bureau (PSB) Qualified Manager examination is the mandatory, foundational certification for individuals seeking to act as the legal manager, corporate representative, or owner-operator of a licensed private security company within the state of Texas. This exam is designed to verify that leadership candidates possess a comprehensive, working knowledge of the intricate regulatory framework governing the private security industry. Unlike field-level training, this is a management-level qualification that places significant legal accountability on the certificate holder. It ensures that you understand not only the operational aspects of running a security or investigative firm but also your strict obligations for compliance, supervision of personnel, ethical business practices, and client interaction, thereby upholding the standards of the entire industry in Texas.

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Additional Information


What the Course Entails and Exam Details

This examination is not based on a single "course" but is a test of your mastery of Texas law and administrative rules. To succeed, you must demonstrate a thorough understanding of two primary legal pillars:

  • Texas Occupations Code, Chapter 1702 (The Private Security Act): This is the primary statute passed by the Texas Legislature that defines the entire structure of the industry, including licensing requirements, regulatory authority, and general business requirements for all security-related activities.

  • Texas Administrative Code (TAC), Title 37, Part 1, Chapter 35 (Texas Private Security Rules): These are the detailed rules adopted by the Private Security Bureau to interpret and enforce the provisions of Chapter 1702, covering specific operational procedures, administrative fines, standards of conduct, and application processes.

The scope of knowledge required spans across all classes of company licenses you may be called to manage, including Class A (Private Investigation), Class B (Security Services Contractor/Guard Company), and specialized classifications for Alarm Systems, Electronic Access Control, Armored Cars, Couriers, and Locksmiths. Your study must cover critical managerial functions, including eligibility criteria for all individual license types, pre-employment screening obligations, record-keeping procedures, mandatory insurance requirements, rules on advertising, use of uniforms and badges, and the procedures relating to disciplinary actions and administrative hearings.


What to Expect in the Final Exam

The final exam is a proctored, physical test administered directly by the Texas DPS Private Security Bureau. Candidates should prepare for a rigorous, timed assessment based on the official statutes and rules.

  • Format: The examination typically consists of 140 questions. The questions are a mix of True/False and Multiple-Choice formats, designed to test precise knowledge rather than general security expertise.

  • Time Limit: You are allotted a strict limit of two hours to complete the exam.

  • Passing Score: A score of 75% is required to pass. Out of the 140 questions, you must answer at least 105 correctly.

  • Rules: Crucially, this is an Open-Book Exam. This means you are permitted, and strongly encouraged, to bring your own printed, physical copies of the Texas Occupations Code, Chapter 1702, and the Texas Administrative Code, Chapter 35. You may highlight and index your printed copies, but they may not contain loose notes or additional study materials. You must also bring at least two sharpened pencils with erasers to the testing site.

Results are typically sent via email to the address on file within a few days of the exam date. If you fail to achieve a passing score, you may retake the exam after paying a $100 re-examination fee, provided you schedule the re-test within the 90-day application window approved by the PSB.


How to Study and Exam Centers

Preparation for the Qualified Manager exam must be deliberate and resource-focused.

How to Study:

  • Print the Full Statutes: The single most effective study step is to download and print the entire current edition of the Texas Private Security Statutes & Rules (containing both Chapter 1702 and Chapter 35). This is your primary resource. You must be able to navigate it efficiently under time pressure.

  • Use Unlimited Practice Tests: The best way to prepare is to practice. Engage with specialized practice exams that simulate the physical test's 140-question, timed environment. Focus on tests that provide detailed rationales and link every question back to the specific section of Chapter 1702 or TAC Chapter 35. This reinforces not only memory but the critical skill of rapid legal research.

  • Understand, Don’t Just Memorize: The exam requires a "working knowledge." Focus on the relationships between different rules (e.g., how insurance requirements vary by company type, or how pre-employment procedures change for armed vs. unarmed personnel).

Exam Centers and Scheduling: The exam is administered physical only by the Texas Department of Public Safety (DPS). It is generally given three to five times a month.

  • Locations: Examinations are frequently held at the Texas DPS Headquarters in Austin. Additional testing centers may include physical DPS offices in cities such as Houston, Irving, Weslaco, El Paso, and Lubbock.

  • Scheduling: You cannot simply walk in. The exam is the final step in your application process. You must first register and submit your specific manager, supervisor, or consultant application through the DPS TOPS (Texas Online Private Security) system. Only after your application has been received, fees are paid, and your mandatory experience requirements have been verified will the PSB authorize you to schedule your specific exam date and location.


Job Opportunities from the Course

A successful score on the Qualified Manager exam is the master key that unlocks senior leadership, ownership, and corporate representative roles within the private security sector in Texas. This certification permits you to manage licensed entities across all industry classes. Key job titles and career paths include:

  • Private Security Company Owner / Operator

  • Security Agency Director / General Manager

  • Corporate Security Manager (Internal Corporate Security Department)

  • Director of Operations for Security Guard Services

  • Private Investigation Agency Manager / Principal Investigator

  • Regional Security Operations Manager

  • Security Compliance and Regulatory Officer

  • Alarm Company Manager

  • Locksmith Company Manager

  • Manager, Supervisor, or Consultant for Licensed Entities

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