What the Course Entails and Exam Details

The training that precedes this exam covers a broad spectrum of skills, ensuring a holistic understanding of the Saltgrass dining experience. You can expect questions to be derived from the following core areas:

• Menu Knowledge: In-depth familiarity with the entire menu, including signature steaks, fresh seafood, chicken, salads, appetizers, side dishes, desserts, and all seasonal specials. You will be tested on ingredients, preparation methods, standard garnishes, and recommended pairings.

• Hospitality Standards: Mastering the Saltgrass approach to service, from greeting guests and table management to active listening and problem resolution. This includes understanding the "Saltgrass Steps of Service."

• Beverage Program: Extensive knowledge of the beer, wine, and craft cocktail offerings, including responsible alcohol service guidelines and the 'No Bull Lounge' happy hour.

• Food Safety and Sanitaton: Essential knowledge of food safety protocols, hygiene, and restaurant cleanliness standards to ensure guest safety and well-being.

• Point-of-Sale (POS) Systems: Understanding the basic functions and navigation of the restaurant's point-of-sale system for order entry, payment processing, and table management.

• Operational Procedures: Familiarity with opening, closing, and sidework responsibilities, cash handling, and emergency protocols.

What to Expect in the Final Exam

The final exam is typically a combination of formats designed to test both your knowledge and practical application skills:

• Written Examination: You will face a series of multiple-choice, true/false, and short-answer questions. These will cover the core modules detailed above. The questions are specifically framed around the Saltgrass operational environment and menu.

• Role-Playing and Practical Demonstration: This critical phase often involves simulating service scenarios with trainers, such as recommending a wine, explaining a complex dish, or handling a difficult customer. Your interaction, communication, and procedural accuracy will be evaluated.

• Passing Score: While specific passing scores can vary by location and are determined by management, a strong performance of 85% or higher on the written component is generally expected to demonstrate sufficient proficiency. Your practical demonstration performance must also be highly rated.

• Time Limits: You will be given a specific time frame for both the written and practical components. Manage your time carefully and remain focused.

How to Study and Exam Centers

Effective preparation is the key to success. Utilize these proven strategies and learn how to schedule your exam:

• Study Your Training Manual and Handouts: Pay close attention to all materials provided during your orientation and on-the-job training. These contain the direct information you will be tested on.

• Use the Saltgrass Server Practice Test: This practice test is an invaluable tool for identifying your strengths and weaknesses. It simulates the structure and content of the actual written exam.

• Create Flashcards: Flashcards are highly effective for memorizing menu item names, ingredients, the steps of service, and essential procedural details.

• Practice with Colleagues: Engage in role-playing exercises with a trainer or other servers to refine your interaction and communication skills.

• Attend All Training Sessions: Make sure to attend all scheduled training shifts and actively engage with the material and practical exercises.

• Exam Centers: This is an internal, in-restaurant exam. Scheduling your test is coordinated directly with your General Manager or training supervisor at the Saltgrass Steak House location where you are employed. Most assessments occur at the restaurant.

Job Opportunities from the Course

Successfully completing this evaluation and performing effectively on the floor opens the door to multiple career paths and opportunities for growth within Saltgrass Steak House and the wider Landry's, Inc. hospitality group:

• Server

• Lead Server / Trainer

• Host / Hostess

• Bartender

• Shift Supervisor

• Assistant Manager

• General Manager

By earning this certification, you distinguish yourself as a dedicated and well-prepared team member, positioning yourself for future leadership roles in a dynamic and thriving restaurant environment.