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Question 1
A Salesforce business analyst is preparing to discover requirements for a new Service Cloud rollout. Who should be classified as a primary stakeholder?
Correct Answer:
The frontline service agents who will use Service Cloud daily
Question 2
During customer discovery, which technique is BEST for understanding how a service rep actually performs work, including the workarounds they use?
Correct Answer:
Contextual inquiry / on-the-job observation
Question 3
A BA is documenting the current state for an Order-to-Cash process. What is the primary purpose of capturing the current state before designing the future state?
Correct Answer:
To establish a baseline that exposes pain points and informs the future-state design
Question 4
A stakeholder analysis grid plots stakeholders along which two axes most useful for engagement planning?
Correct Answer:
Power/Influence and Interest
Question 5
A BA is interviewing the VP of Sales. The VP only has 30 minutes. Which interview style is MOST appropriate?
Correct Answer:
A structured interview with prepared, prioritized questions
Question 1
Exam overview

About this Exam

Prepare with the Salesforce Business Analyst Practice Questions - Salesforce Certified Business Analyst Exam practice quiz. This question bank includes 100 questions covering discovery, service, salesforce, business, and stakeholder. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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Salesforce Business Analyst Practice Questions - Salesforce Certified Business Analyst Exam

This practice set contains 100 questions from the matching question bank and focuses on discovery, service, salesforce, business, and stakeholder. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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