Question 1
You are setting up a case entity's business process flow. Every case needs to be marked for inspection. The business process flow configuration has to be finished. Solution: Change the action's input parameter type to Option set. Is the aim being met by the solution?
Correct Answer:
No
Question 2
For a case entity, you are setting up a business process flow. A review flag must be placed on each case. The business process flow needs to be configured in its entirety. Solution: Create an action that adds the text Ready for review to the case subject and creates a task record with the case reviewer's assignment on it. If so, does it achieve the desired result?
Correct Answer:
Yes
Question 3
The administrator of Dynamics 365 Customer Service, you. Cases are created automatically from emails. Emails are reportedly no longer being turned into cases, according to users. What might be the reason?
Correct Answer:
The workflow process has been deactivated
Question 4
Dynamics 365 for Customer Service is implemented by a business. A case is given to you. By mistake, you close the case before finishing your task. You must make sure you have the resources to continue working on the case. What ought you to do?
Correct Answer:
Reactivate the case
Question 5
You start a case for a client who has a right. It was necessary to immediately reduce the remaining entitlement terms, but this did not happen. You have to fix this problem. What ought you to do?
Correct Answer:
Set the allocation type
Question 1
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About this Exam

Prepare with the Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate (MB-230) practice quiz. This question bank includes 40 questions covering customer, service, dynamics, case, and business. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

This practice set contains 40 questions from the matching question bank and focuses on customer, service, dynamics, case, and business. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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