Question 1
What is the documented purpose of the Continual Improvement practice in ITIL 4?
Correct Answer:
To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services
Question 2
In the ITIL Continual Improvement Model, which question is asked in step 1?
Correct Answer:
What is the vision?
Question 3
What is the primary output of step 2 ('Where are we now?') of the ITIL Continual Improvement Model?
Correct Answer:
A baseline assessment of current maturity, capability, and performance
Question 4
Which step of the ITIL Continual Improvement Model is focused on embedding improvements so gains are not lost?
Correct Answer:
Step 7: How do we keep the momentum going?
Question 5
Which acronym represents the Plan-Do-Check-Act cycle attributed to Deming and Shewhart?
Correct Answer:
PDCA
Question 1
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About this Exam

Prepare with the ITIL 4 CI Practice Questions - ITIL 4 Practitioner Continual Improvement Exam practice quiz. This question bank includes 100 questions covering improvement, step, itil, model, and continual. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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ITIL 4 CI Practice Questions - ITIL 4 Practitioner Continual Improvement Exam

This practice set contains 100 questions from the matching question bank and focuses on improvement, step, itil, model, and continual. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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