ISO IEC 20000 Foundation Certification

Question 1

"A certification audit has discovered that security risk assessments are not being carried out within the stipulated timeframes. She has indicated that this does not comply with ISO/IEC 20000-1 standard. What justifies this deviation from the norm?"

Security risk assessments should be performed as agreed Security risk assessments are not addressed in the ISO/IEC 20000 Security risk assessments shall be performed at least annually Security risk assessments shall be performed at planned intervals

Correct Answer:

Security risk assessments shall be performed at planned intervals

Question 2

Which deviation is the biggest?

The names of the interviewed employees were not registered in the audit plan The organization being audited does not carry out internal audits The evaluation of quality capability is lacking for one supplier.For the major of suppliers this evaluation is on hand There are only limited test plans although acceptance testing is carried out for new services

Correct Answer:

The organization being audited does not carry out internal audits

Question 3

What may not always be found in an audit report?

The statements made by the individuals assigned The audit objective The name of the audit client

Correct Answer:

The statements made by the individuals assigned

Question 4

The Service Management System (SMS) Certification aims directly at a particular result. What is the desired result?

Identifying non-conformances within the organization Reducing the cost of the SMS while maintaining Furnishing evidence of an effective qualty management system by an independent third party Obtaining evidence of qualified personnel by an Independent third party

Correct Answer:

Furnishing evidence of an effective qualty management system by an independent third party

Question 5

What does an ISO 20000 Auditor do?

To assess and verify whether an organization conforms to the ISO 20000 standards. To provide consultation on ISO 20000 implementation. To train organizations on ISO 20000 standards. To develop and implement ISO 20000 standards.

Correct Answer:

To assess and verify whether an organization conforms to the ISO 20000 standards.

Exam overview

About this Exam

Prepare with the ISO IEC 20000 Foundation Certification practice quiz. This question bank includes 35 questions covering auditor, change, management, compliance, and audit. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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ISO IEC 20000 Foundation Certification

This practice set contains 35 questions from the matching question bank and focuses on auditor, change, management, compliance, and audit. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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About this Exam

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ISO IEC 20000 Foundation Certification

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