IAED ETC Practice Questions - IAED Emergency Telecommunicator Course (ETC) Certification Exam - IAED ETC Practice Questions - IAED Emergency Telecommunicator Course (ETC) Certification Exam

Question 1

A caller reports a residential fire but is too panicked to give a coherent address. What is the IAED-recommended technique for managing this caller?

Repetitive Persistence — calmly ask the same questions in the same tone until the caller answers Threaten to disconnect the call if the caller does not focus Transfer the call to a supervisor before gathering any information Hang up and call the caller back on a different line

Correct Answer:

Repetitive Persistence — calmly ask the same questions in the same tone until the caller answers

Question 2

What does ANI/ALI provide to the 911 telecommunicator on a wireline call?

Automatic Number Identification and Automatic Location Identification Active Notification Index and Available Location Inventory Automated Network Interface and Authorized Location Inquiry Address Number Identifier and Address List Indicator

Correct Answer:

Automatic Number Identification and Automatic Location Identification

Question 3

Per NFPA 1225 (2022), what percentage of 911 calls must a PSAP answer within 15 seconds?

95% 75% 85% 100%

Correct Answer:

95%

Question 4

What is the primary purpose of RapidSOS in a modern PSAP?

Deliver additional caller location and supplemental data (medical IDs, vehicle telematics) directly into CAD Replace the ANI/ALI feed from the local exchange carrier Provide a backup landline if the primary 911 trunk fails Encrypt outbound radio transmissions between dispatch and field units

Correct Answer:

Deliver additional caller location and supplemental data (medical IDs, vehicle telematics) directly into CAD

Question 5

Under the ADA, how must a PSAP handle a call placed via TTY/TDD?

Answer it with equivalent priority and access as any voice 911 call Transfer the caller to a state relay service Request the caller hang up and call back from a voice line Process it only if a certified TTY interpreter is on duty

Correct Answer:

Answer it with equivalent priority and access as any voice 911 call

Question 1

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About this Exam

Prepare with the IAED ETC Practice Questions - IAED Emergency Telecommunicator Course (ETC) Certification Exam practice quiz. This question bank includes 100 questions covering caller, telecommunicator, iaed, call, and psap. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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IAED ETC Practice Questions - IAED Emergency Telecommunicator Course (ETC) Certification Exam

This practice set contains 100 questions from the matching question bank and focuses on caller, telecommunicator, iaed, call, and psap. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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About this Exam

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IAED ETC Practice Questions - IAED Emergency Telecommunicator Course (ETC) Certification Exam

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