ExpertRating Selling Skills Certification (SSC)

Question 1

Lisa is a home-based web page manager. She mostly uploads pictures and video presentations for her web page. Knowing Lisa’s needs how would you present the product to her?

Congratulations Lisa! We have a product that suits your needs. We can provide you with a high-speed service that is up to 70 times faster than regular connections. It’s a 30.0 Mbps best-effort download speed for only $19.95/mo for the first 3 months and only $44.95 thereafter. Plus it includes 8 email addresses which are great for a home-based professional like you. Shall we go ahead and set you up for this? Congratulations Lisa! High-speed internet service is available for you! This is a hassle-free high-speed service that allows you to save time when you manage your website. The upload of 1768 kbps best effort speed will allow you to post pictures and video presentations online in no time. On top of that, you get a 300.0 Mbps best-effort download speed. And great news you can have this service for only $19.95/mo for the first 3 months and only $44.95 thereafter. Let’s go ahead and set you up with this wonderful service. Congratulations Lisa! You can take advantage of our great high-speed service. It has an upload of 768 kbps best effort speed and a download of blazing 30.0 Mbps best effort download speed which will allow you to surf and download a lot of things in a shorter time. Great for you since it’s only $19.95/mo for the first 3 months and only $44.95 thereafter. Let’s go ahead and set you up with this wonderful offer.

Correct Answer:

Congratulations Lisa! High-speed internet service is available for you! This is a hassle-free high-speed service that allows you to save time when you manage your website. The upload of 1768 kbps best effort speed will allow you to post pictures and video presentations online in no time. On top of that, you get a 300.0 Mbps best-effort download speed. And great news you can have this service for only $19.95/mo for the first 3 months and only $44.95 thereafter. Let’s go ahead and set you up with this wonderful service.

Question 2

Diane currently ordered VOIP service from Vonage and is looking for high-speed internet service to make it work. She is a graduating music student and she already ditched her landline since it costs her too much. How would you best position Cable High-Speed internet service?

Traditional phone services can be really costly Diane. This makes VOIP the most practical way to go. Worry no more as I’ll give you additional savings. Our high-speed Cable will allow you to access the internet up to 100 times faster than the regular dial-up. With its blazing speed, it’s only $29.95/month for the first 6 months and only $41.95 thereafter. Let’s go ahead and set you up for cable. Traditional phone services can be really costly Diane. Thanks to VOIP. Worry no more as I’ll give you additional savings plus more convenience. Our high-speed cable service can help you download the latest music compositions up to 100 times faster than regular dial-up. This is one great deal that will complement your VOIP for only $29.95/month for the first 6 months and $41.95 thereafter. Let’s go ahead and set you up for cable. Traditional phone services can be really costly Diane. As a student, I know you need to be very practical so I’ll give you more student-friendly discounts. We have our high-speed cable service which runs up to 100 times faster than a regular dial-up service for only $29.95/month for the first 6 months then only $41.95 thereafter. Shall we go ahead and sign you up for this service?

Correct Answer:

Traditional phone services can be really costly Diane. Thanks to VOIP. Worry no more as I’ll give you additional savings plus more convenience. Our high-speed cable service can help you download the latest music compositions up to 100 times faster than regular dial-up. This is one great deal that will complement your VOIP for only $29.95/month for the first 6 months and $41.95 thereafter. Let’s go ahead and set you up for cable.

Question 3

John wants to have internet service with any of his family members. What question would be appropriate to ask?

Do you download large files online? Can you connect all computers to the internet at the same time? How many computers do you currently have?

Correct Answer:

How many computers do you currently have?

Question 4

Jenny has a new computer and just called in to have internet service. What is the best question that you think will help you uncover her needs for the internet?

Will price matter to you? What are the things that you plan to do online? Do you bank or shop online?

Correct Answer:

What are the things that you plan to do online?

Question 5

Meredith had her phone service for 10 years but she is considering having a bundled package of High-Speed and Home Phone Service. Which of these questions will help you identify what High-Speed and Home Phone Service plan to Offer?

How much are you paying for your phone service per month? Do you use your phone a lot? What calling features do you have with Verizon?

Correct Answer:

How much are you paying for your phone service per month?

Question 1

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About this Exam

Prepare with the ExpertRating Selling Skills Certification (SSC) practice quiz. This question bank includes 40 questions covering sales, service, selling, customer, and social. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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ExpertRating Selling Skills Certification (SSC)

This practice set contains 40 questions from the matching question bank and focuses on sales, service, selling, customer, and social. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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ExpertRating Selling Skills Certification (SSC)

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