CRCR Certification Exam

Question 1

An Accounts Receivable (A/R) aging report shows a significant percentage of self-pay accounts in the 91-120 day bucket. What does this primarily indicate a problem with?

The accuracy of charge capture. The effectiveness of the collections process. Timely filing limits with payers. The patient registration process.

Correct Answer:

The effectiveness of the collections process.

Question 2

A patient with a large outstanding balance informs the collections specialist that they recently lost their job and cannot pay. What is the MOST appropriate initial action for the specialist to take?

Demand at least a partial payment immediately. Advise the patient their account will be sent to a third-party agency. Screen the patient for eligibility under the hospital's financial assistance policy. Write the account off to bad debt.

Correct Answer:

Screen the patient for eligibility under the hospital's financial assistance policy.

Question 3

Which of the following activities is restricted under the Fair Debt Collection Practices Act (FDCPA) when performed by a third-party collector?

Calling a patient at 3:00 PM on a weekday. Discussing the details of the debt with the patient's neighbor. Sending the patient a written validation of the debt upon request. Offering the patient a payment plan.

Correct Answer:

Discussing the details of the debt with the patient's neighbor.

Question 4

During a follow-up call, a patient disputes a charge on their statement, stating it is incorrect. What is the best practice for the revenue cycle representative to follow?

Immediately transfer the patient to the clinical department. Insist that the charge is valid and demand payment. End the call and note the patient's refusal to pay. Listen to the patient, place the disputed amount on hold, and initiate an account review.

Correct Answer:

Listen to the patient, place the disputed amount on hold, and initiate an account review.

Question 5

After all internal and external collection efforts for a patient's account have been exhausted and the balance is deemed uncollectible, the amount is typically written off and reclassified as:

A contractual allowance. A denial adjustment. Bad debt. Charity care.

Correct Answer:

Bad debt.

Exam overview

About this Exam

Prepare with the CRCR Certification Exam practice quiz. This question bank includes 70 questions covering patient, hospital, insurance, primary, and revenue. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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CRCR Certification Exam

This practice set contains 70 questions from the matching question bank and focuses on patient, hospital, insurance, primary, and revenue. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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CRCR Certification Exam

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