Certified Contact Center Professional (CCCP)

Question 1

Which federal law requires contact centers to maintain a Do-Not-Call registry compliance program for outbound telemarketing?

Telephone Consumer Protection Act (TCPA) Consumer Financial Protection Act Fair Debt Collection Practices Act (FDCPA) Electronic Communications Privacy Act

Correct Answer:

Telephone Consumer Protection Act (TCPA)

Question 2

What does PCI DSS compliance require contact centers to do when processing credit card payments over the phone?

Record all calls for training purposes Pause or stop call recordings when cardholder data is being collected Transfer all payment processing to a third party automatically Use only IP-based phone systems for payment calls

Correct Answer:

Pause or stop call recordings when cardholder data is being collected

Question 3

Under the FDCPA, debt collection calls to a consumer's workplace are prohibited when which condition exists?

The consumer has not yet been contacted at home The consumer owes less than $500 The collector knows or has reason to know the employer prohibits such communications The call is made before 8 AM or after 9 PM

Correct Answer:

The collector knows or has reason to know the employer prohibits such communications

Question 4

Which California regulation requires contact centers to disclose data collection practices and honor consumer opt-out requests?

HIPAA CCPA (California Consumer Privacy Act) GLBA SOX

Correct Answer:

CCPA (California Consumer Privacy Act)

Question 5

What is the primary purpose of two-party call recording consent laws that apply to some U.S. states?

To improve agent training quality scores To ensure all parties on a call are aware they are being recorded To create admissible evidence for legal disputes To meet ISO certification requirements

Correct Answer:

To ensure all parties on a call are aware they are being recorded

Question 1

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About this Exam

Prepare with the Certified Contact Center Professional (CCCP) practice quiz. This question bank includes 30 questions covering contact, center, professional, data, and practices. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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Certified Contact Center Professional (CCCP)

This practice set contains 30 questions from the matching question bank and focuses on contact, center, professional, data, and practices. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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About this Exam

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Certified Contact Center Professional (CCCP)

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