Question 1
In a service call, a customer says: "My internet has been cutting out every evening for the past week, usually around 8 p.m." What problem is the customer describing?
Correct Answer:
The internet stops working at a regular time each evening
Question 2
A caller tells a repair shop: "I dropped my laptop yesterday and now the screen flickers, but it still turns on." Which solution would the technician most logically suggest first?
Correct Answer:
Bring it in for a screen inspection and possible replacement
Question 3
Maria says to a clerk: "I ordered a blue jacket in size medium, but the package contained a black one in large." What does Maria want resolved?
Correct Answer:
She wants the wrong colour and size corrected
Question 4
A tenant tells the building manager: "The heat in my unit hasn't worked since Monday, and it's getting really cold at night." What is the manager most likely to do?
Correct Answer:
Arrange for a technician to inspect the heating
Question 5
At a pharmacy, a customer says: "The doctor sent my prescription here electronically, but you're telling me it hasn't arrived." What is the main issue?
Correct Answer:
The electronic prescription was not received by the pharmacy
Question 1
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About this Exam

Prepare with the CELPIP-General Practice Questions - Canadian English Language Proficiency Index Program - General Exam practice quiz. This question bank includes 100 questions covering says, speaker, reads, email, and main. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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CELPIP-General Practice Questions - Canadian English Language Proficiency Index Program - General Exam

This practice set contains 100 questions from the matching question bank and focuses on says, speaker, reads, email, and main. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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