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Question 1
When preparing onions, how deep should the peeling be done?
Correct Answer:
Lightly
Explanation:
The correct choice emphasizes that peeling onions should be done lightly. When preparing onions, the goal is to remove only the outer layer, which is dry and papery. This ensures that the fresh, tender layers of the onion beneath remain intact and are ready for use in cooking. A light peeling technique minimizes waste and preserves as much of the onion as possible, enhancing flavor and texture in dishes. Peeling too deeply can lead to removing good edible onion layers along with the outer skin, which can affect the overall quality and quantity of the onion you can use. Additionally, overly deep peeling can also yield a bitter taste if too many layers are removed. Therefore, lightly peeling the onion is the best approach for optimal usage in various recipes.
Question 2
How many minutes or less should it take two people to prep a box of meat?
Correct Answer:
10
Explanation:
The correct answer indicates that two people should take 10 minutes or less to prep a box of meat. This time frame reflects the efficiency and speed that is expected in a high-volume kitchen environment like Five Guys. The emphasis on teamwork in prepping helps ensure that tasks are completed quickly, while also maintaining the quality standards that Five Guys is known for. Working in pairs allows for a division of labor, where one person may handle cutting or portioning the meat, while the other can manage packaging it efficiently. This collaborative approach not only speeds up the process but also minimizes the risk of error, ensuring that the meat is prepared promptly and correctly for service. In a fast-paced setting, adhering to this time limit is crucial for maintaining operational flow, meeting customer demand, and ensuring fresh ingredients are always available. Time management in food preparation is critical to delivering the best customer experience, which is a foundational value for Five Guys.
Question 3
Which items are to be taken to the walk-in and stored overnight?
Correct Answer:
Lettuce, tomatoes
Explanation:
The correct answer highlights the importance of food safety and maintaining the quality of certain ingredients. Lettuce and tomatoes are perishable items that can spoil if not stored properly. Placing them in the walk-in refrigerator ensures they remain fresh, crisp, and safe for consumption by keeping them at a controlled temperature overnight. While items like pickles and onions can often be stored at room temperature due to their lower risk of spoilage, they may not require the same careful refrigeration as more delicate produce. Burgers and buns typically do not need to be stored in the walk-in overnight together, as cooked meats are often kept at temperatures that can inhibit spoilage, and buns ideally should remain at room temperature for texture. Lastly, sauces and cheeses might have varying refrigeration needs but are generally not as sensitive as produce items in terms of moisture loss and spoilage. Thus, the best practice is to store the lettuce and tomatoes in the walk-in for optimal freshness and safety.
Question 4
How long should fries be pre-cooked before the final fry?
Correct Answer:
2 1/2 minutes
Explanation:
The correct answer is two and a half minutes for the pre-cooking of fries before the final fry. This step is crucial in achieving the perfect texture and flavor that Five Guys is known for. During the pre-cooking stage, the fries are partially cooked, allowing them to build up an initial layer of crispiness while also ensuring that they are sufficiently cooked throughout. This method enables the fries to maintain moisture and softness inside, while the final fry, which occurs after the pre-cook, creates a golden-brown exterior that enhances the overall eating experience. Proper timing is essential, as any deviation can result in undercooked or overly greasy fries. Pre-cooking for too long could lead to a dry or tough texture, while too short of a pre-cook could result in fries that are limp or soggy after the final fry. The training and standards at Five Guys emphasize these specific times to ensure consistency and quality, which is why adhering to the two and a half minute guideline is critical in producing the iconic fries served at their locations.
Question 5
Five Guys does not permit its bread to be what?
Correct Answer:
Refrigerated or frozen
Explanation:
Five Guys prioritizes the freshness and quality of its ingredients, particularly its bread. By not permitting the bread to be refrigerated or frozen, the company ensures that the bread retains its optimal texture and flavor. Refrigeration or freezing can alter the bread's quality, potentially making it stale or affecting its overall taste and structure. Freshly baked bread contributes to the overall experience of a Five Guys meal, maintaining that signature taste and consistency for customers. While other options may relate to different food preparation methods, the practice of avoiding refrigeration or freezing is a crucial part of Five Guys' commitment to serving fresh food. This practice aligns with their overall emphasis on quality, as it helps to deliver the best product possible to their customers.
Question 1
Exam overview

About this Exam

The Five Guys Certification is an internal, multi-tiered training program designed to ensure that every crew member, shift leader, and manager upholds the high operational standards of the brand. This certification is not an external course but a comprehensive validation of the knowledge and skills required to run a Five Guys restaurant efficiently and safely. It is specifically created for current employees at various stages of their careers, from new hires learning the fundamentals of prep and the line to managers mastering leadership and complex store operations. The process begins with foundational online courses through Five Guys University (FGU) and culminates in hands-on training and a final knowledge assessment.

More details

Additional Information

What the Course Entails and Exam Details

The certification journey involves a mix of self-paced online modules and structured in-store practice. The core focus is on operational consistency and adherence to the strict guidelines that define the Five Guys customer experience. Key areas of the curriculum include:

  • Food Safety Standards: Adhering to strict cleanliness and sanitation protocols, understanding temperature requirements for all potentially hazardous foods, and proper handwashing.

  • Operational Standards (the "Five Guys Way"): Specific procedures for every station, including the exact methods for prepping potatoes (stacked 'Lincoln-log' style), handling meat, toasting buns to prevent sogginess, and the "even out" process for patties.

  • Product Knowledge: In-depth understanding of Five Guys’ ingredients, including sourcing, shelf-life, and required preparation methods for everything from the signature fries (made with only peanut oil) to the various milkshake combinations.

  • Customer Service and Brand Culture: Emphasizing the five core values—Integrity, Competitive, Enthusiastic, Family, and Get it Done—and training on the "Secret 

Shopper" program standards to ensure exceptional service in every visit.


What to Expect in the Final Exam

The final Five Guys Certification assessment is an internal, knowledge-based exam designed to test the trainee's understanding of the materials covered in FGU and reinforced through hands-on practice. It is typically delivered digitally, often on a computer within the restaurant via the Five Guys University portal. The exact structure and number of questions may vary by role, but the format is overwhelmingly multiple-choice. Candidates should expect questions testing direct memory of operational standards (e.g., "Where are Five Guys potatoes grown?"), food safety facts (e.g., "What is the minimum temperature for holding hot food?"), and practical scenarios (e.g., "How do you identify potatoes affected by the acid effect?"). A strong passing score is required to receive certification, ensuring only those who are truly proficient proceed in their career path.


How to Study and Exam Centers

Preparation for the Five Guys Certification is integrated into an employee’s daily work. The most effective way to study is through active engagement with the company's training resources and consistent on-the-job application. Strategies include:

  • Reviewing FGU Modules: Repeatedly review all relevant courses on Five Guys University. This platform is the definitive source for operational knowledge and contains all the material that may appear on the exam.

  • Hands-on Practice with a Mentor: Partner with your manager or a senior trainer to practice each station and process until it becomes second nature. Ask for direct feedback and strive for speed without compromising quality.

  • Using Flashcards: Create physical or digital flashcards for key operational facts, such as the minimum volume of music allowed in the store, the minimum thickness of a correct bacon slice, or the maximum amount of debris a parking lot can have.

  • Exam Location: It is crucial to remember that this is an internal assessment. There are no external testing centers like Pearson VUE. The "exam center" is your specific Five Guys location, and the test is administered and proctored by your general manager.


Job Opportunities from the Course

A key objective of the Five Guys Certification program is to facilitate internal career progression. Advancing through the certification levels unlocks increasingly responsible roles within the company. This journey can lead to various job opportunities, including:

  • Certified Crew Member

  • Station Master (e.g., Certified Grill Specialist)

  • Shift Lead

  • Supervisor / Certified Supervisor

  • Assistant General Manager (AGM)

  • General Manager (GM)

  • Quality Control (QC) Member

  • District or Area Manager (responsible for multiple restaurant locations)

Quiz information

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