Question 1
What is the primary role of a Retail Sales Associate (RSA) in an organised retail store?
Correct Answer:
Assisting customers, demonstrating products, and facilitating sales transactions
Question 2
In retail selling, what does the acronym 'FAB' stand for when presenting merchandise to a customer?
Correct Answer:
Features, Advantages, and Benefits
Question 3
Which sales technique involves persuading a customer to purchase a higher-end or premium version of an item?
Correct Answer:
Upselling
Question 4
Suggesting battery packs or a protective case when a customer buys a smartphone is an example of:
Correct Answer:
Cross-selling
Question 5
What does CRM stand for in customer service and store management?
Correct Answer:
Customer Relationship Management
Question 1
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About this Exam

Prepare with the WBBSE Madhyamik Vocational Organised Retailing Practice Questions - West Bengal Madhyamik Class 10 Vocational Organised Retailing (NSQF Level 2) Exam practice quiz. This question bank includes 100 questions covering retail, customer, store, sales, and associate. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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WBBSE Madhyamik Vocational Organised Retailing Practice Questions - West Bengal Madhyamik Class 10 Vocational Organised Retailing (NSQF Level 2) Exam

This practice set contains 100 questions from the matching question bank and focuses on retail, customer, store, sales, and associate. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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