PSC Kenya Practice Questions - Public Service Commission (PSC) Proficiency Examination for Clerical Officers Exam - PSC Kenya Practice Questions - Public Service Commission (PSC) Proficiency Examination for Clerical Officers Exam

Question 1

In the communication cycle, what is the role of the element known as 'feedback'?

It confirms to the sender that the message was received and understood It is the physical medium that carries the message It is the original idea before it is put into words It is the noise that distorts the message in transit

Correct Answer:

It confirms to the sender that the message was received and understood

Question 2

A clerical officer must send an urgent instruction to a colleague in another building and needs a written record for the file. Which channel is MOST appropriate?

An internal memorandum or official email A casual verbal message passed through a third party A telephone call with no written follow-up A notice pinned to the staff canteen board

Correct Answer:

An internal memorandum or official email

Question 3

Which of the following is an example of a barrier to effective communication caused by the SENDER?

Using vague or ambiguous language when drafting the message The receiver being distracted by office noise A poor telephone line cutting off part of the conversation The receiver being prejudiced against the sender

Correct Answer:

Using vague or ambiguous language when drafting the message

Question 4

Which of the following BEST describes non-verbal communication?

Conveying meaning through gestures, facial expressions, posture, and tone Writing a formal letter to a government department Reading a circular issued by the Public Service Commission Speaking on the telephone to a client

Correct Answer:

Conveying meaning through gestures, facial expressions, posture, and tone

Question 5

What is the PRIMARY purpose of the 'reference' line in an official government letter?

To identify the file and enable correspondence to be traced and filed correctly To state the salary grade of the officer signing the letter To indicate the postage paid on the envelope To list the names of everyone who has read the letter

Correct Answer:

To identify the file and enable correspondence to be traced and filed correctly

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About this Exam

Prepare with the PSC Kenya Practice Questions - Public Service Commission (PSC) Proficiency Examination for Clerical Officers Exam practice quiz. This question bank includes 100 questions covering public, kenya, government, service, and office. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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PSC Kenya Practice Questions - Public Service Commission (PSC) Proficiency Examination for Clerical Officers Exam

This practice set contains 100 questions from the matching question bank and focuses on public, kenya, government, service, and office. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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PSC Kenya Practice Questions - Public Service Commission (PSC) Proficiency Examination for Clerical Officers Exam

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