Question 1
What is the primary purpose of the Service Desk practice in ITIL 4?
Correct Answer:
To capture demand for incident resolution and service requests, and to act as the entry point and single point of contact (SPoC) for the service provider with all of its users
Question 2
What does SPoC stand for in the context of the Service Desk practice?
Correct Answer:
Single Point of Contact
Question 3
Which of the following is NOT a typical Service Desk channel?
Correct Answer:
Configuration item baseline review
Question 4
Which Service Desk structure is characterized by analysts in a single physical location supporting all users?
Correct Answer:
Centralized Service Desk
Question 5
Which Service Desk structure is BEST suited for 24/7 support using a follow-the-sun model?
Correct Answer:
Virtual Service Desk with distributed agents across time zones
Question 1
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About this Exam

Prepare with the ITIL 4 Service Desk Practice Questions - ITIL 4 Practitioner Service Desk Exam practice quiz. This question bank includes 100 questions covering service, desk, itil, user, and typically. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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ITIL 4 Service Desk Practice Questions - ITIL 4 Practitioner Service Desk Exam

This practice set contains 100 questions from the matching question bank and focuses on service, desk, itil, user, and typically. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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