CTC Practice Questions - CTC Certified Travel Counselor Exam - CTC Practice Questions

Question 1

In a coaching relationship, what is the primary difference between coaching and mentoring as taught in the CTC management curriculum?

Coaching focuses on drawing out a person's own solutions through questions, while mentoring shares the mentor's own experience and advice Coaching is only for new hires, while mentoring is reserved for senior managers Coaching requires a formal contract, while mentoring is always informal and unpaid Coaching addresses personal life goals, while mentoring addresses only technical skills

Correct Answer:

Coaching focuses on drawing out a person's own solutions through questions, while mentoring shares the mentor's own experience and advice

Question 2

A manager wants to use a structured questioning model to coach a travel advisor through a sales slump. Which sequence best reflects the widely used GROW coaching model?

Goal, Reality, Options, Will Gather, Review, Order, Win Guide, Reflect, Optimize, Wrap-up Greet, Research, Observe, Wait

Correct Answer:

Goal, Reality, Options, Will

Question 3

During a coaching conversation, an effective coach spends most of the time doing which of the following?

Explaining exactly what the advisor did wrong Comparing the advisor to top performers Listening actively and asking open-ended questions Summarizing company policy

Correct Answer:

Listening actively and asking open-ended questions

Question 4

When matching a mentor with a mentee in a travel agency, which factor most supports a successful pairing?

Identical personalities so there is never any disagreement Alignment between the mentee's development goals and the mentor's expertise and willingness to share Choosing the highest-revenue agent regardless of teaching ability Assigning whoever has the most free time on the calendar

Correct Answer:

Alignment between the mentee's development goals and the mentor's expertise and willingness to share

Question 5

A travel manager gives feedback that is specific, timely, and focused on behavior rather than personality. This approach primarily helps to:

Avoid ever having to give negative feedback Make the feedback actionable and reduce defensiveness Shift responsibility for results onto the employee Document a case for termination

Correct Answer:

Make the feedback actionable and reduce defensiveness

Question 1

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About this Exam

Prepare with the CTC Practice Questions - CTC Certified Travel Counselor Exam practice quiz. This question bank includes 100 questions covering travel, manager, coaching, disc, and negotiation. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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CTC Practice Questions - CTC Certified Travel Counselor Exam

This practice set contains 100 questions from the matching question bank and focuses on travel, manager, coaching, disc, and negotiation. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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CTC Practice Questions - CTC Certified Travel Counselor Exam

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