Question 1
In Jira Service Management (JSM), what is a request type?
Correct Answer:
A customer-portal-facing wrapper around an issue type, with curated fields and friendly labels
Question 2
How are queues populated in a JSM project?
Correct Answer:
By a saved JQL query (each queue is JQL with optional ORDER BY and visible columns)
Question 3
What is the difference between an issue type and a request type in JSM?
Correct Answer:
Issue type is the underlying technical type used in workflows/permissions; request type is the customer-facing presentation layer
Question 4
How do you organize many request types on the customer portal?
Correct Answer:
Use request type groups (categories) shown as portal sections
Question 5
On the customer portal, a customer fills out a form for a request type. What controls which fields appear on that form?
Correct Answer:
The request type's 'Request form' configuration (fields visible/hidden/required for this request type only)
Question 1
Exam overview

About this Exam

Prepare with the ACP-420 Practice Questions - Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-420) Exam practice quiz. This question bank includes 100 questions covering request, customer, portal, project, and change. Use it to review important concepts, identify knowledge gaps, and build confidence for the related exam, course, or assessment.

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ACP-420 Practice Questions - Atlassian Certified Professional - Managing Jira Service Projects for Cloud (ACP-420) Exam

This practice set contains 100 questions from the matching question bank and focuses on request, customer, portal, project, and change. Work through each question carefully, review the provided solutions, and revisit topics that need more study before your next attempt.

This is an independent study resource intended for practice and review; it is not an official examination or an endorsement by any organization named in the title.

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