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Question 1
A retailer has approved a change programme and is now defining the detailed future processes, roles and supporting technology. Which stage of the business change lifecycle is this?
Correct Answer:
Design
Explanation:
Design is the lifecycle stage in which the future business solution is worked out in detail, including processes, roles, information and enabling technology.
Question 2
A company is willing to accept only a very small amount of uncertainty when considering a new digital platform. Which description best fits its risk appetite?
Correct Answer:
Risk-averse
Explanation:
A risk-averse organisation prefers lower uncertainty and is reluctant to accept significant risk, even when greater risk might offer greater potential reward.
Question 3
A central bank unexpectedly raises interest rates, increasing the cost of borrowing for a business. Under PESTLE, which factor is most directly involved?
Correct Answer:
Economic
Explanation:
Interest rates are an economic factor because they affect borrowing costs, investment decisions, consumer spending and wider market conditions.
Question 4
Customers can switch between several similar online services at almost no cost. In Porter's Five Forces, which force is likely to become stronger?
Correct Answer:
Bargaining power of buyers
Explanation:
Low switching costs and many alternatives increase customers' ability to demand better price or service, strengthening the bargaining power of buyers.
Question 5
A company states that it will increase the proportion of sales made through digital channels from 35% to 50% within 12 months. In VMOST, this statement is best classified as what?
Correct Answer:
Objective
Explanation:
An objective is a specific outcome the organisation intends to achieve. The statement is measurable and time-bound, so it is more specific than a vision or mission.
Question 1
Exam overview

About this Exam

Are you looking to validate your knowledge of business change principles?

The BCS Foundation Certificate in Business Change is designed for individuals seeking to understand the concepts and techniques involved in successful business change initiatives.

This qualification provides a fundamental understanding, making it suitable for project managers, business analysts, change managers, and anyone involved in or impacted by organizational change.

More details

Additional Information

What the Course Entails and Exam Details

This course covers a comprehensive syllabus essential for grasping business change.

You will delve into topics such as understanding the business context, identifying and analyzing stakeholders, defining requirements, and implementing business change.

Furthermore, the training equips you with knowledge regarding business change techniques, benefits management, and the overall lifecycle of a change initiative.


What to Expect in the Final Exam

The final exam is designed to test your understanding of the foundational concepts.

Typically, the exam format consists of 40 multiple-choice questions, challenging your knowledge across the entire syllabus.

Expect a closed-book examination with a set time limit of 60 minutes.

A passing score of 26 out of 40 (65%) is required to achieve certification.


How to Study and Exam Centers

To succeed, consider a structured approach to your studies.

Leverage official study guides, accredited training courses, and relevant textbooks.

Practice with sample questions and mock exams to familiarize yourself with the format and timing.

You can typically take the exam through accredited training providers, designated testing centers globally (such as Pearson VUE), or even via online proctoring services.

Register with BCS directly or through an authorized partner to schedule your test.


Job Opportunities from the Course

Completing this certification opens doors to various career paths in business change and transformation.

Specific job opportunities and titles this certification unlocks include:

  • Business Analyst

  • Project Manager

  • Change Analyst

  • Process Analyst

  • Programme Office Manager

  • Transformation Lead

  • Business Change Consultant

  • Organizational Development Specialist

Quiz information

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Unless explicitly stated otherwise, this page provides independent practice material for study and exam preparation and is not the official examination itself.
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