Civil Service Judgement Test

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Your department is rolling out a new mandatory software system that replaces a familiar, long-standing process. Many of your colleagues are openly expressing frustration and anxiety about the transition. Which of the following actions is the most constructive response?

Acknowledge their concerns in a team meeting, explain the rationale for the change, and co-develop a plan for training and support. Advise colleagues to file their complaints through formal channels so that management is aware of the dissatisfaction. Focus on your own work and master the new system quickly to set an example of efficiency for others. Immediately enforce the use of the new system and report any non-compliant colleagues to your line manager.

Correct Answer:

Acknowledge their concerns in a team meeting, explain the rationale for the change, and co-develop a plan for training and support.

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