Civil Service Judgement Test

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A pilot for a new digital service your team developed is receiving negative feedback from an important external stakeholder group, who claim it is not user-friendly. What is the most appropriate response to this criticism?

Defend the service's design, explaining that the stakeholders may not fully understand its features yet. Pause the pilot and revert to the old system to avoid further negative feedback. Disregard the feedback as it comes from only one of many stakeholder groups. Actively listen to the feedback, thank the stakeholders for their input, and schedule a follow-up to explore their specific concerns and suggestions for improvement.

Correct Answer:

Actively listen to the feedback, thank the stakeholders for their input, and schedule a follow-up to explore their specific concerns and suggestions for improvement.

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