Civil Service Exam

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You are a new clerical assistant responsible for processing the department's incoming mail each morning. Of the following actions, what is a critical first step to ensure proper record-keeping upon receipt?

Open all envelopes marked 'Confidential'. Immediately shred any items that appear to be junk mail. Deliver all mail to the department head for initial review. Date-stamp each piece of mail to record its arrival date.

Correct Answer:

Date-stamp each piece of mail to record its arrival date.

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