Haryana BSEH Senior Secondary NSQF Retail Practice Questions - Board Of School Education Haryana (BSEH) Senior Secondary Class 12 NSQF Retail (code RET 932) Exam

Why should retail staff follow organisational procedures when resolving customer concerns?

Procedures ensure fair, consistent, and authorised solutions that protect customers and the business Procedures exist only to slow down refunds Procedures replace the need to treat customers politely Procedures allow staff to invent any solution they like

Correct Answer:

Procedures ensure fair, consistent, and authorised solutions that protect customers and the business

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