Haryana BSEH Senior Secondary NSQF Retail Practice Questions - Board Of School Education Haryana (BSEH) Senior Secondary Class 12 NSQF Retail (code RET 932) Exam

What is the main purpose of reassuring a customer during complaint handling?

To promise outcomes that cannot be delivered To reduce anxiety by showing the concern is taken seriously and a fair process will follow To end the conversation as quickly as possible without notes To transfer every concern to security staff

Correct Answer:

To reduce anxiety by showing the concern is taken seriously and a fair process will follow

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