BCS Modelling Business Processes Practice Questions - BCS Practitioner Certificate In Modelling Business Processes Exam

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Why is a process view often preferred over a purely functional (organisation-chart) view when analysing how products or services are delivered?

It is limited to accounting journals and cannot show operational work It replaces the need for any organisational structure or reporting lines It only documents technology systems and ignores people It shows end-to-end cross-functional work that creates customer value, which organisation charts alone hide

Correct Answer:

It shows end-to-end cross-functional work that creates customer value, which organisation charts alone hide

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