Cisco 300-830 CLCCE Practice Questions - Implementing Cisco Collaboration Cloud Customer Experience V1.0 (300-830 CLCCE) Exam

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Within the Webex Contact Center role hierarchy, which role grants a supervisor the ability to monitor a live call, whisper to the agent, or barge into the call?

Standard Agent profile Supervisor profile with Mid-Call Monitor permissions Tenant Administrator only API user role

Correct Answer:

Supervisor profile with Mid-Call Monitor permissions

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