HSC Retail Services (VET) Practice Questions - HSC Retail Services (VET) (NSW Higher School Certificate, Year 12) Exam

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Which type of questioning technique is most effective when trying to determine a customer's specific needs and preferences?

Asking open-ended questions beginning with words like 'what', 'how', or 'tell me about' Asking closed questions that require only a 'yes' or 'no' response Asking leading questions that force the customer to choose a specific premium product Avoiding questions and waiting for the customer to bring items to the counter

Correct Answer:

Asking open-ended questions beginning with words like 'what', 'how', or 'tell me about'

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