CeMAP Module 1 Practice Questions - CeMAP Module 1 - Financial Services, Regulation And Ethics (FSRE) Exam

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A customer is unhappy with how a mortgage firm handled their case and the firm has issued its final response. The customer wants an independent, free way to have the complaint reviewed. Which body should they contact?

The Financial Services Compensation Scheme (FSCS) The Financial Ombudsman Service (FOS) The Prudential Regulation Authority (PRA) The Competition and Markets Authority (CMA)

Correct Answer:

The Financial Ombudsman Service (FOS)

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