Social Work Administration Practice Exam

Which statement about informal communication within an organization is true?

It is fast but often inaccurate It follows formal channels It is the official channel It is rarely used.

Correct Answer:

It is fast but often inaccurate

Explanation:

Informal communication in organizations tends to move quickly because it bypasses formal checks and approvals. Messages spread through casual conversations, hallway chats, quick messages, or the grapevine, which speeds sharing but often sacrifices accuracy. Without a verification step, details can be distorted or misunderstood, making informal information prone to errors. This is why the statement that informal communication is fast but often inaccurate is true. It isn’t the official channel and doesn’t follow formal processes, and it’s not rarely used—informal chatter is a common, everyday way people share information. In practice, it’s wise to verify critical facts through formal channels while recognizing the value informal communication has for speed and morale.

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