CGSP Practice Questions - Certified Guest Service Professional Exam

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A guest service professional overhears a guest mention they are celebrating their wedding anniversary. What action BEST demonstrates the Personalization principle?

Congratulate the guest and move on to the next task Note the occasion and arrange a special amenity such as flowers or a complimentary dessert in their room Tell the guest about the hotel's anniversary packages available for purchase Mention the anniversary to the hotel manager at the end of the shift

Correct Answer:

Note the occasion and arrange a special amenity such as flowers or a complimentary dessert in their room

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