American Institute Of Constructors (AIC) Level 1 Practice Test

Which of the following is a management system used to improve customer satisfaction?

TQM Six Sigma Lean All the above

Correct Answer:

All the above

Explanation:

The goal here is to improve customer satisfaction by building quality and value into every part of the process. TQM looks at quality across the entire organization and emphasizes continuous improvement and meeting customer needs with involvement from everyone. Six Sigma uses data-driven methods to find and remove causes of defects and variation, delivering more reliable products and services, which boosts customer trust. Lean focuses on eliminating waste and streamlining flow to deliver faster, more efficient value to customers. Each approach targets a different path to better customer outcomes, so using them together covers the full range of improvements that raise satisfaction. That’s why choosing all of the above is the best answer.

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