VCE VET Community Services Practice Questions - VCE VET Community Services External Written Assessment (VCAA CHC32015 Certificate III In Community Services) Exam

Which of the following best describes active listening in a community services setting?

Interrupting the client frequently to offer immediate solutions and professional advice Passively hearing the client while completing written intake documentation Waiting silently for the client to finish speaking so you can state the agency's policy Fully concentrating, understanding, responding, and remembering what the client is communicating

Correct Answer:

Fully concentrating, understanding, responding, and remembering what the client is communicating

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