Change Mgmt Practice Questions - DevOps Institute Change Management Foundation Exam

In ADKAR, what is the difference between Knowledge and Ability?

They are synonyms used interchangeably Knowledge is theoretical understanding of how to change; Ability is the demonstrated skill to perform the change Knowledge applies to leaders; Ability applies to staff Knowledge is the goal; Ability is the obstacle

Correct Answer:

Knowledge is theoretical understanding of how to change; Ability is the demonstrated skill to perform the change

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