AA Customer Service Agent (CSA) New Hire Week 2 Practice Test

Which key combination opens the keypad to view or update your flight remarks?

Shift + Alt + R Ctrl + Z, F4 Ctrl + F3, Option one In web ref (Ctrl + D, F5)

Correct Answer:

Shift + Alt + R

Explanation:

Accessing the flight remarks keypad is meant to be a deliberate action, so it uses a distinct multi-key shortcut. Shift + Alt + R is the best fit because it combines two modifiers with the R key, making accidental activation unlikely and giving a clear mnemonic link to “remarks.” That direct association helps you quickly open the keypad to view or update your remarks. The other combos align with more generic actions (undo, close, refresh, or bookmarking) and don’t map to the specific function of opening the remarks keypad, so they wouldn’t bring up the needed screen.

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