Salesforce Field Service Consultant Practice Questions - Salesforce Certified Field Service Consultant Exam

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A dispatcher needs to ensure a Service Appointment is only assigned to a technician who has a specific certification. Which configuration should the consultant use?

Add the certification as a picklist value on the Service Appointment. Define a Skill, attach a Skill Requirement to the Work Type or Work Order, and grant the Skill to qualified Service Resources. Create a validation rule that blocks assignment to non-certified resources. Restrict the Service Resource Operating Hours to specific shifts.

Correct Answer:

Define a Skill, attach a Skill Requirement to the Work Type or Work Order, and grant the Skill to qualified Service Resources.

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