Haryana BSEH Senior Secondary NSQF Retail Practice Questions - Board Of School Education Haryana (BSEH) Senior Secondary Class 12 NSQF Retail (code RET 932) Exam

Which behaviour best shows active listening when a customer describes a billing error?

Interrupting to list store policies immediately Looking at a phone while the customer speaks Paraphrasing the concern and confirming amounts, dates, and what the customer wants Changing the subject to a new promotion

Correct Answer:

Paraphrasing the concern and confirming amounts, dates, and what the customer wants

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