NYS Independent Auto Damage And Theft Appraisal Adjuster (17-71) Practice Exam

When should supplemental work be added to the claim?

Only after the insurer requests it. At the end of the claim, if time allows. Never; replacements are pre-approved. As soon as additional damage is identified, with written approval when required.

Correct Answer:

As soon as additional damage is identified, with written approval when required.

Explanation:

Add supplemental work as soon as additional damage is identified, with written approval when required. The reason is that repairs often reveal damage not in the initial scope, and capturing it immediately keeps the claim accurate and prevents gaps between what was approved and what’s actually needed. If written authorization is required, obtaining it before proceeding protects the claim from disputes over coverage or payment and ensures the insurer approves the extra work. Delaying supplementation or waiting for a request can lead to incomplete claims and potential denial of costs.

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