Australia CASA Instrument Proficiency Practice Exam

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Case 1: Northbridge wants feedback after every completed household quotation and needs numerical results that can be compared month by month. Which method would best support that objective?

An unstructured conversation with one adviser A short survey using a consistent rating scale A focus group with no standard questions A review of one individual complaint file

Correct Answer:

A short survey using a consistent rating scale

Explanation:

A consistent rating-scale survey produces quantitative data that can be aggregated and compared over time. Unstructured conversations and focus groups are mainly qualitative and are less suitable for routine numerical trend measurement.

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