ICBB Practice Questions - IASSC Certified Lean Six Sigma Black Belt Exam

Which example is most clearly Cost of Poor Quality?

Scrap, rework, warranty claims, and customer returns caused by defects The cost of a well-run preventive maintenance program The price of an approved supplier contract The normal salary cost of trained process operators

Correct Answer:

Scrap, rework, warranty claims, and customer returns caused by defects

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